What Law Firms Should Look for in an IT Company

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Your law firm is growing, and it’s time to make some changes to your network that better suits your bustling company’s needs.

You may be looking for good managed IT services that will include 24/7 monitoring of your business systems in their package, to ensure that you’re up and running 100% of the time. 

To make the best choice for your firm, you need to know what to look for in a highly competent and engaged IT team.

Let’s explore what makes a great managed IT team for your law firm.

Ask for qualifications and certifications

It’s important for the IT company to have certified experts installing and monitoring your networking equipment. 

Choosing knowledgeable professionals will save you money in the long run by ensuring the system is designed for your firm’s needs and future growth. Visit the CompTia.org website for further information on the details of these certifications.

1. What is their response time to service calls?

Downtime is unproductive time, and it costs you money. Ask what their guaranteed response time is and for the data to back up their claims. Other questions would be:

  • How long do repairs TYPICALLY take?
  • How long do on-site repairs typically take?

Make sure documented facts back up all answers from the company.

2. Are they an IT consultant and a repair service?

Every law firm is unique. You need a managed IT services advisor that understands that and doesn’t take a one-size-fits-all approach to your data requirements. Your law firm needs an IT professional advisor to guide you through the development of your networking solutions, now and in the future. 

Look for a company that has experience setting up and maintaining personalized law firm solutions. They should have the ability to explain the details to you and your employees, so you can understand the issues.

3. 24/7/365 Availability

No one knows better than you how fast things can change at your firm. It only makes sense to have a company that can service any problems immediately. 

Even if your firm doesn’t need round-the-clock availability from IT professionals, it’s necessary to have someone monitoring the system for problems so that you can be productive all week long without downtime.

4. Helps you determine a predictable budget for services.

Your IT consultant should be able to help you outline a calculable budget for current and future needs. If you already have a figure in mind of what you can spend, your consultant will advise you on what you can feasibly expect for the budget amount you have set.

5. Ensures a high level of security.

Client confidentiality is critical for law firms. The managed IT services you hire need to excel and exceed your highest expectations. There should be no question of the security of your data systems.

You should notice immediate differences in your security protocols. Your sign-in procedures will change to require two-step authentication.

The company will monitor the network 24/7 for security intrusions, and they may even limit access to some equipment and files to specific authorized personnel only. You may also expect behind-the-scenes, highly advanced technologies that identify and terminate data intrusions before they can reach your system.

6. Ensures cloud-based recovery solutions.

Your IT provider needs to offer worst-case scenario solutions. Your IT needs to be available if there is a disaster or severe weather issues. Discuss these issues with the managed IT services company ensuring your data is safe and backed up, even if the unimaginable happens.

It is difficult to find the perfect managed IT services provider for your firm, and the one you pick needs to make your firm and its needs their priority by utilizing highly trained experts and all the current technological advancements available today.